At Custom Art Connect, every artwork is handmade to your specifications by an independent artist. Because commissions are personalised and created uniquely for each client, our cancellation and refund rules are designed to protect both clients and artists.
🖌 Before Production Begins
You may request a cancellation before the artist starts working on your artwork.
If no work has begun, your deposit will be refunded in full.
To cancel, you must email us at contact@customartconnect.com with your order details.
🎨 After Production Has Started
Once the artist begins creating your artwork:
- The 50% deposit becomes non-refundable.
- You may still cancel the commission, but the deposit will not be returned.
- Any additional payments already made for partially completed work are non-refundable.
This policy reflects the time, labour, and materials invested by the artist.
📦 After Artwork Completion
Custom artwork is highly personalised.
Once the artwork has been completed and approved by you, we cannot offer refunds or accept returns, except where required by law.
Approval is recorded when you:
- Confirm in writing (email or platform message), or
- Authorise shipment of the work.
🖼 Dissatisfaction or Disputes
If you believe the final artwork does not match the agreed scope, please contact us before approving the work or making the final payment. We will:
- Review your commission terms and the artwork.
- Attempt to mediate with the artist.
- Seek a reasonable solution, where possible.
Custom Art Connect cannot guarantee a specific outcome, but we will always act in good faith to resolve disputes.
Once you approve the artwork, shipment will be arranged and no further changes or refunds can be offered.
🚫 Returns After Delivery
Returns are not accepted under any circumstances for delivered artwork, as each piece is unique and created to order. For damage during delivery, please refer to our Shipping Policy.
📩 Contact Us
For cancellations, disputes, or refund questions, please contact:
Email: contact@customartconnect.com