Welcome to CustomArtConnect.com. By using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before accessing or using our platform. If you do not agree with these terms, you should refrain from using our website.
1. Overview
CustomArtConnect.com is an online marketplace that connects clients with artists to commission custom artwork. These terms govern the use of our website, including all associated services, features, and content.
2. User Accounts
To use certain features of our platform, such as commissioning artwork, you must create an account. By creating an account, you agree to:
- Provide accurate, current, and complete information during registration.
- Maintain the confidentiality of your account login details.
- Notify us immediately of any unauthorized use of your account.
- Be responsible for all activities under your account.
We reserve the right to suspend or terminate your account if we suspect any violation of these terms or misuse of the platform.
3. Commission Process
By commissioning artwork through CustomArtConnect, you agree to the following process:
- Submitting a Request: You will provide details about the artwork you want, including the type of art, style, size, and budget.
- Artist Match: We will connect you with an artist who is available and agrees to work on your project.
- Agreement: Once the terms are finalized, you must sign a Commission Agreement, outlining the scope, pricing, and timeline.
- Payment: A 50% deposit is required before the artist begins the work. The remaining balance is due upon completion of the artwork.
- Completion & Delivery: After you approve the final artwork, we will arrange for the delivery of the completed piece. Shipping fees may apply.
4. Payments and Fees
- Payments for commissioned artwork are processed through our secure payment gateway.
- A 50% non-refundable deposit is required to initiate the commission process.
- The remaining balance plus any applicable shipping fees are due upon approval of the final artwork.
- All prices listed on our platform are in USD unless otherwise stated.
- We reserve the right to adjust prices, fees, and terms at any time.
5. Cancellation and Refunds
- Before Production Begins: You may cancel your commission before the artist begins work, and the deposit will be refunded.
- After Production Begins: Once the artist has started, the deposit is non-refundable. However, if there is an issue with the final product that violates the agreed-upon terms, please contact us to discuss potential resolutions.
- Custom art is unique and personalized, and therefore, we cannot offer refunds once the artwork is completed and accepted by the client.
6. Intellectual Property
- Client Rights: Upon full payment, you will own the physical piece of artwork. However, you may not use the artwork for commercial purposes without explicit permission from the artist.
- Artist Rights: The artist retains the copyright and intellectual property rights to the commissioned work. This includes the right to reproduce, display, or sell prints of the artwork unless otherwise agreed upon in writing.
- CustomArtConnect.com Rights: We reserve the right to use images of the commissioned work for marketing purposes, such as in our gallery or on social media, unless the client requests otherwise.
7. User Conduct
By using CustomArtConnect.com, you agree to:
- Use the platform for lawful purposes only.
- Refrain from submitting false, misleading, or harmful information.
- Respect the rights of other users and artists on the platform.
- Avoid engaging in any behavior that could harm our platform, reputation, or community.
We reserve the right to suspend or terminate your access to the platform for violating any of these terms or engaging in inappropriate behavior.
8. Limitation of Liability
CustomArtConnect.com provides the platform for commissioning custom artwork but does not guarantee the outcome of any commission. We are not liable for:
- Dissatisfaction with the completed artwork or differences in artistic interpretation.
- Any delays, loss, or damage during shipping or delivery of the artwork.
- Indirect, incidental, or consequential damages arising from the use of our platform.
Our total liability, in any case, will not exceed the total amount paid by the client for the commissioned work.
9. Dispute Resolution
In the event of a dispute between the client and the artist regarding the commissioned artwork, CustomArtConnect will attempt to mediate and resolve the issue. However, we cannot guarantee a resolution. If a resolution cannot be reached, the parties may pursue legal action as allowed by the jurisdiction.
10. Changes to the Terms and Conditions
We reserve the right to modify or update these terms at any time. Any changes will be effective immediately upon posting the revised terms on our website. Your continued use of the platform signifies your acceptance of the updated terms.
11. Governing Law
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or relating to these terms or the use of our platform will be subject to the exclusive jurisdiction of the courts in England and Wales.
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: contact@customartconnect.com